Public offer

1. Definitions

• Service - the Roteless browser extension, the dashboard at admin.roteless.ru with its chat, the server at api.roteless.ru and the website https://roteless.ru.
• Button - an element of the extension panel that runs the action configured by the User: a request to an AI model, a request to an external URL or a multi-step scenario.
• Workspace - a workspace in the dashboard, personal or shared, with an owner, admins and members.
• Supplier - a third-party developer or operator of an AI model to which the User’s request is forwarded.
• Service model - a Supplier model accessed through the Provider’s own connection.
• Own model - a Supplier model connected by the User with the User’s own access key.
• Token - a unit of text volume processed by a model; used to count limits and payment.
• Model factor - how many times more tokens a request to the model uses compared with a regular one; shown next to the model at https://roteless.ru/pricing.
• Subscription - paid monthly access to service models for a Workspace with a token limit.
• Balance - tokens the User bought on top of a Subscription.

2. Subject

The Provider grants the User a simple non-exclusive worldwide license to use the Service as intended: free of charge on the Free plan, and for a fee within the paid Subscription and purchased tokens.

The Provider uses Supplier models as a component of the Service and does not resell their services. Answers are produced by the Supplier’s model: the Provider is not their author, does not review their content and does not guarantee their accuracy, completeness or fitness for a particular purpose.

The Agreement is not an agency agreement: the Provider does not act on the User’s behalf towards Suppliers.

3. Plans, limits and payment

• Current plans, prices, limits, model factors and the top-up rate are published at https://roteless.ru/pricing and form part of the Agreement. They are also shown in the dashboard before payment.
• Free plan: the free service model with a daily token limit per user. The limit renews at 00:00 Coordinated Universal Time (03:00 Moscow time).
• A Subscription is attached to a Workspace and can be paid for by the Workspace owner or an admin. The Subscription token limit is shared by the whole Workspace: all members use it together.
• A Subscription is paid in advance for one month from the payment date; paying again extends it by another month from its end date. Subscription tokens are granted for each Subscription month; unused tokens of a month expire when the next one starts. There are no automatic charges.
• A Subscription can be switched to another one after the current paid period ends. If a Subscription is withdrawn from sale, the period already paid stays valid until its end.
• The User can buy tokens for the Balance: from the minimum amount up to 100,000 RUB per payment, credited at the rate shown before payment. Purchased tokens belong to the User personally, work in any of the User’s Workspaces and do not expire.
• Tokens are charged for the request and the model’s answer, multiplied by the model factor; generated images are charged at the per-image price shown for the model. Subscription tokens are used first, then the Balance; once both run out, requests run on the free model within its daily limit. The most powerful models are available only with a Subscription.
• The size of a request cannot be known exactly in advance, so the last answer may slightly exceed what is left. The Provider does not charge for such an overrun: the Balance never goes negative.
• The User can set a personal daily limit on paid tokens in the dashboard.
• Payments are accepted through YooKassa by bank card or the Faster Payments System (SBP). The User enters card details on the YooKassa page; the Provider does not receive them. The service is provided electronically: right after the payment is confirmed, the Subscription turns on in the dashboard and purchased tokens arrive on the Balance.
• The Provider issues a receipt under the professional income tax rules in the «Moi Nalog» app and sends it to the email address specified in the User’s account within the period set by law. When money is refunded, the Provider cancels the receipt, and for a partial refund issues a new one for the remaining amount.
• Changes to prices, limits and factors do not affect a Subscription period already paid or tokens already purchased.

4. Cancellation and refunds

• The User may cancel a Subscription or purchased tokens at any time (Art. 32 of the Russian Consumer Protection Law).
• When a Subscription is cancelled, the amount paid for the current month is refunded minus the larger of two shares: the share of the month’s days that have passed or the share of that month’s Subscription tokens used. Fully paid future months are refunded in full.
• When purchased tokens are cancelled, the cost of unused tokens is refunded at the rate they were bought at. Purchased tokens are considered used in the order they were bought.
• If a payment went through but the Subscription or tokens did not arrive because of a Service failure, the Provider either credits them or refunds the full amount, at the User’s choice.
• A refund request is sent to extension.roteless@gmail.com from the address on the account. Money is returned by the same method used for payment within 10 days of the request. At the same time the Subscription is shortened and tokens are removed from the Balance accordingly.

5. Request content and personal data

The User decides which text, images and files to send in a request and is responsible for their content and the lawfulness of sending them.

• If a request contains third parties’ personal data, the User confirms having a lawful basis to send it, including those persons’ consent where required.
• The User undertakes not to send special categories of personal data (health, racial or ethnic origin, political views, religious beliefs, intimate life), biometric data, state secrets, or bank card payment data.
• The Provider does not control the content of requests and is not liable for data sent by the User in breach of this section.
• The Provider does not store the text of requests from the extension. Chat dialogs in the dashboard are kept in the User’s account for the periods stated in the Privacy Policy and are used only to run the chat. Data processing is described in the Privacy Policy: https://roteless.ru/privacy.

6. Own models

• With an own model, requests are sent to the Supplier with the User’s key, and the Supplier’s processing is governed by the agreement between the User and the Supplier.
• The access key is stored encrypted on the server and used only to fulfil the User’s requests.
• The User pays the Supplier for own-model usage directly; such requests do not use Subscription or Balance tokens.

7. Rights and obligations

• The Provider keeps the Service running and announces material changes to the terms in advance.
• The Provider may carry out maintenance and change the Service functionality and the set of service models. If a model included in a paid Subscription becomes unavailable, the Provider offers a comparable model.
• The Provider may restrict or suspend the User’s access for a breach of the Agreement, stating the reason.
• The User undertakes not to share account access or extension keys with third parties outside the User’s Workspace.
• The Workspace owner and admins decide whom to invite to the Workspace and thereby give access to the Subscription tokens.

8. Prohibited use

• Sending spam, creating or distributing unlawful content.
• Attempts to bypass limits, automated mass requests, reselling access to the Service.
• Attempts to gain unauthorized access to the Service or other users’ data, or to disrupt it.
• Using the Service in breach of the Suppliers’ rules.

9. Liability

• The Provider is not liable for Suppliers’ unavailability, changes to their terms or discontinued models unless caused by the Provider’s fault. If paid models were unavailable through the Provider’s fault for more than a day in a row, that time is added to the Subscription on the User’s request.
• Model answers may contain errors. The User reviews an answer before using it, including before filling in forms or sending data.
• Towards a User who uses the Service for business, the Provider’s liability is limited to the amount paid for the last paid period. Consumer rights established by law are not limited by this clause.

10. Term and changes

• The Agreement is valid indefinitely until the User’s account is deleted or either party terminates it. The User may terminate it at any time by writing to extension.roteless@gmail.com; money is refunded under section 4.
• The Provider may change the offer by publishing a new version on this page and notifying the User by email or in the dashboard at least 10 days before it takes effect.
• A new version does not worsen the terms of a Subscription period already paid or tokens already purchased. If the User disagrees with a new version, the User may terminate the Agreement and get a refund under section 4.

11. Disputes

The Agreement is governed by the law of the Russian Federation. Claims are sent to extension.roteless@gmail.com; the Provider answers within 10 days. A consumer User may go to the court of their choice, including at their place of residence (Art. 17 of the Russian Consumer Protection Law), without a mandatory pre-trial procedure.

12. Provider details

• Provider: Белов Михаил Ильич, self-employed (professional income tax payer)
• Taxpayer ID (INN): 744610370759
• Email for requests and claims: extension.roteless@gmail.com